Lilliana Harrington is a big fan of getting her nails performed by proprietor (and skilled nail technician) Lee Alley at Kay Nail Spa, positioned within the Shoppes of Wesley Chapel, throughout Bruce B. Downs (BBD) Blvd. from AdventHealth Wesley Chapel, in the identical plaza as Dickey’s BBQ.
She’s such a fan, the truth is, that though Lilliana offered her dwelling in Wesley Chapel and moved to exterior of Orlando, she now travels greater than two hours each three weeks to have her nails performed by Lee.
“Whenever you discover somebody who’s so extraordinary,” Lilliana says, “you may’t go away them.”
Lilliana says she, her 19- and 11-year-old daughters and even her husband all go to Kay Nail Spa for pedicures and manicures, regardless of the drive. They found Lee at her first salon in Wesley Chapel — Colourful Nails within the Freedom Plaza on S.R. 54, which Lee and her husband Chris nonetheless personal.
The Alleys purchased Kay Nail Spa only a few months in the past, in November 2024. In addition they beforehand owned Lavender Nails on the Tampa Premium Shops, however Lee made the choice to promote that salon when the chance introduced itself.
“[Lavender Nails] was very profitable,” says Lee, “however somebody provided us a great deal and I believed three salons was an excessive amount of, so we let it go.”
Lee says she loves the placement at Kay Nail Spa, because it’s near her dwelling and even nearer to her two-year-old’s day care. Lilliana says she’ll comply with Lee anyplace, however she significantly likes Kay Nail Spa.
“It’s a really clear place,” Lilliana says, noting that there are by no means any stray objects on the ground and that it doesn’t have a robust chemical odor, as some nail salons do. “It’s very stunning, very calming and really uplifting. All of her locations are fantastic, however I fell in love with the chair at Kay.”
And, whereas Lilliana has a robust loyalty and prefers that solely Lee do her nails, she says that each time she’s had her nails performed by different technicians at Lee’s salons, she’s nonetheless all the time has been proud of each the standard of the work and the customer support she’s acquired.
Lee says she labored at a salon when she first got here to Wesley Chapel together with her husband in 2019. She says she was typically booked all day from individuals requesting appointments together with her. She cherished the work, and knew she wished to enter enterprise for herself.
Now, she’s busy managing the day-to-day operations at each salons and Chris, who additionally works as an data expertise (IT) skilled, helps the salon with IT, paperwork, payroll, advertising and different administrative capabilities. Lee nonetheless makes time for her loyal purchasers as a lot as she will, however absolutely trusts her staff to take care of these purchasers, too.
She says crucial factor to everybody at Kay Nail Spa is offering not solely good high quality manicures and pedicures, but in addition glorious customer support.
Rising up in Vietnam, Lee says her household owned a small nail salon, so she was all the time round it. She left her dwelling nation to work on a cruise ship, the place she obtained a job as a on line casino seller.
Lee explains that, as an worker of an enormous firm that trains hundreds of individuals in customer support, she realized a whole lot of classes that she now applies to her nail salon companies.
For instance, she says it’s essential to all the time put relationships first.
“We deal with our clients like family and friends,” she says. “We now have to make them really feel welcome. If any points occur, we attempt to perceive them in order that we will construct a robust relationship.”
Lee additionally says that, due to that mantra, purchasers typically grow to be mates, too.
“I inform my staff that they will enhance their abilities over time, and in the event that they mess up, their clients will give them an opportunity to repair it,” Lee says. “However, in the event that they’re imply or impolite, individuals gained’t come again.”
Lee says one other factor she likes about her store is that there are nail technicians of many nationalities. “We now have Spanish, Asian and African technicians,” Lee says. “I don’t care the place they arrive from in the event that they do nails nicely and have a great angle.”
Lee says Kay Nail Spa provides all nail companies similar to acrylic, gel and dip powder. “If it’s accessible available in the market,” she says, “we do it.”
Whereas Kay Nails was not beforehand identified for providing nail artwork, now that Lee’s technicians are there, they’re proud to supply these fashionable and exquisite nail artwork designs, too.
And, Lee says, clients can relaxation assured their nails will final. “We assure our nails for not less than 5 days,” Lee says. “We repair something totally free inside 5 days. After that, we’re completely happy to care for any points that come up. However, if it’s not our mistake, we might cost a small charge to repair it.”
Kay Nail Spa provides numerous reductions, together with 5% for members of the navy and seniors ages 65 and older. Lee says she’ll additionally take 10% off all companies in your birthday.
The spa additionally provides a loyalty card, the place every service of $30 or extra equals one level. Upon getting 10 factors, you’ll obtain $10 off any service.
Kay Nail Spa is positioned at 2653 Bruce B. Downs Blvd., Suite 104, within the Shoppes of Wesley Chapel plaza. It’s open Monday-Friday, 9 a.m.-7 p.m.,; 9 a.m.-6 p.m. on Saturday; and 11 a.m.-5 p.m. on Sunday. To make an appointment, name (813) 527-6524 or go to KayNailSalon.com.
