When Stacey Arey, the proprietor of Wesley Chapel Title within the Canterbury Skilled Park on S.R. 54, walks into the workplace, she’s surrounded by not only a group of comrades who really feel like household, but in addition her precise household.
Her husband, Zak, is a more in-depth. Her son Dillon is working in the direction of turning into a licensed title agent. Her daughter-in-law and Dillon’s spouse, Jessica, is a processor. Her son Jaden is newer to the enterprise but in addition is a licensed title agent.
Then there are “the 2 Michelles,” Michelle Warden and Michelle Peterson. Each are licensed title brokers and closers, in addition to escrow officers, who’ve been within the trade for greater than 20 years.
“I really feel blessed that I’ve unbelievable individuals who work for me,” Stacey says. “This enterprise is difficult and there are quite a lot of bases to cowl, so you need to have people who find themselves wonderful, element oriented, targeted on customer support and do an important job.”
Stacey says that’s what units her enterprise aside from her competitors. Not solely does everybody on her workforce deal with every file meticulously, additionally they present wonderful service. Prospects can anticipate that each one of their questions can be answered and they are going to be saved within the loop alongside the best way, as they go from signing a contract to the day of closing.
Whether or not you’re shopping for or promoting a house, a title firm ensures there aren’t any points that might impede the switch of the house from one particular person to the opposite. It offers an insurance coverage coverage to be sure you have a clear and clear title that protects your funding for so long as you personal your property.
Wesley Chapel Title’s insurance coverage insurance policies are underwritten by First American Title Insurance coverage Firm, which Stacey says is the most effective within the trade. It offers her entry to professionals who’ve helped her be taught the main points of the enterprise since she first established the corporate 4 years in the past and continues to supply ongoing help.
She says there are 150 issues that need to be carried out to shut a single file, which is why some title firms are overwhelmed and don’t have time to speak properly with their clients, however Stacey and her workforce make it a precedence.
“Most individuals don’t perceive how this course of works,” Stacey says. “I spend quite a lot of time educating folks. I’m all the time pleased to take my time and stroll them by way of it.”
The title firm handles the precise closing of the property and signing of paperwork to finish the sale.
Wesley Chapel Title can ship a Notary Public to shut wherever somebody is likely to be, whether or not that’s on a enterprise journey in another country or a espresso store that’s handy to their work.
“Folks actually benefit from closing at McDonald’s or Starbucks, however I prefer to roll out the purple carpet once they come into the workplace,” she says.
For many individuals, that is the most important buy they’ll ever make of their lifetimes.
“They’re excited, so we don’t rush them out and in,” Stacey says. “We’ve got photograph alternatives, like with our ‘Dwelling, Candy Dwelling’ signal for brand new owners, and a baking station with cookies.”
Serving to Realtors® & Their Purchasers
Realtor® Lisa Albino-Contreras has labored with Stacey and her workforce since Wesley Chapel Title first opened 4 years in the past. Because the managing Dealer at Realty One Group Epic in San Antonio, she works with many title firms, however she says if she had her means, all of her shoppers would shut at Wesley Chapel Title.
“Stacey and her workforce are all the time accessible,” Lisa explains. “She goes above and past to facilitate something that’s in her management. If I want a solution, she’ll discover it and get proper again to me.”
Lisa says Wesley Chapel Title is also the one company that offers a present to her shoppers once they shut. “I believe that speaks volumes,” says Lisa. “She is available in and affords her congratulations with a present. To some it might not imply a lot, however I believe that stage of care makes my shoppers really feel nice and provides to their special occasion.”
Stacey says she works onerous to ensure Lisa and different actual property brokers need to work together with her, from all the time offering her signature wonderful customer support to providing them perks that come from her affiliation with First American Title.
For instance, Wesley Chapel Title affords actual property brokers a platform the place they’ll create a “Internet Sheet” for his or her shoppers proper from their cell gadget, exhibiting a possible vendor the underside line of what they’ll make on the sale of their dwelling.
Brokers who’re registered together with her can also use a “Print Professional” program that permits them to print out something they want, together with paperwork, fliers, folders, or enterprise playing cards at extraordinarily low costs, resembling paperwork for 5 cents every. Printed gadgets are then delivered to the agent.
As well as, each brokers and shoppers profit from the safe platform utilized by Wesley Chapel Title referred to as Qualia, which offers a single portal the place each doc from a transaction is saved, which helps to cut back the danger of fraud.
“Folks hack into emails and alter wire directions,” Stacey explains, which might trigger cash to enter a thief’s account as a substitute of the vendor’s. “It occurs fairly often, so we’ve one other safeguard.”
Qualia additionally streamlines the method so that each one events have entry to the paperwork they want in a single place, so nothing is misplaced in an electronic mail chain and nobody has to scramble to determine the place to seek out vital info.
“With each transaction, we work with a purchaser, vendor, lender, mortgage dealer, itemizing agent, shopping for agent, and all of those many factors of contact,” Stacey explains. “They will all see the paperwork they want entry to from their dashboards.”
Stacey, her household, and workers are dedicated to making sure they’ve the instruments in place and supply the schooling wanted so that everybody who closes with them could have a great expertise.
“Closings are all the time easy,” says Lisa. “Stacey is all the time obtainable, she’s a pleasing particular person to cope with and really educated.”
Wesley Chapel Title is situated at 5857 Algerian Dr., Suite 101. It’s open Monday- Friday, 8 a.m.-5 p.m. and by appointment on weekends. For extra info, go to WesleyChapel-Title.com or name (813) 993-5222.
